Frequently Asked Questions
Everything you need to know about shopping with LJ LONDON
How long does shipping take within the UK and internationally?
Standard UK delivery typically takes 2-4 business days. International shipping varies by location but generally arrives within 7-10 business days. Express shipping options are available at checkout.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. As our collections range from slim to oversized fits, we recommend checking the individual 'Fit Notes' for every garment.
Are your materials sustainably sourced?
At LJ LONDON, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and supply chain transparency to ensure our high-quality pieces have a lower environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options including Klarna and Clearpay.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress in real-time.