Returns & Exchanges
LJ LONDON is committed to ensuring you love your purchase, which is why we offer a seamless 30-day return policy for all unworn and tagged items. If your garment isn't the perfect fit, we provide easy options for full refunds or size exchanges to keep your wardrobe flawless.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all designer tags remain attached and the garment is in its original condition.
Ship It Back
Print your prepaid shipping label from the portal, affix it to your parcel, and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing